![]() If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint. We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If you have a complaint or dispute please contact our Customer Experience Team either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at expect our staff to take reasonable steps to address your concerns. Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires. They are open Monday to Friday, 8:00 am to 8:00 pm EST. Contact us Frequently Asked Questions Request a Quote The Nissan team is here for you, whenever you need us Customer Service Customer Service Frequently Asked Questions Get the answers you need right here with our Nissan FAQs. Nissan Financial Services is a member of:Īustralian Financial Complaints Authority (AFCA):Įmail: Mail: GPO Box 3, Melbourne, VIC 3001 (Australia) Contact NCF customer service at 180 as soon as possible to let them know of the change. This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. If you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. Below, youll find all the ways you can get in touch with our Customer Support Teams. If English is not your preferred language, this policy is also available in: Arabic, Chinese (simplified), Chinese (traditional), Greek, Hindi, Indonesian, Italian, Japanese, Punjabi, Spanish and Vietnamese. Nissan Financial Services offers you a comprehensive and highly competitive range of expert. You can download a copy of our Complaints Management Policy here. Finally, contact Nissan Dealer and submit your application. If we are unable to provide you with a final response within the above timeframes, we will inform you of the status of your complaint. If your complaint relates to any other matter, within 30 calendar from the date you lodge your complaint. There are a number of benefits available to you when financing your new car with Clarkson Nissan: Fast approval from our Nissan Financial Services Business.If your complaint relates to financial hardship, enforcement action or a default notice, within 21 calendar days from the date you lodge your complaint or.We will investigate the issue and take reasonable steps to try and resolve the matter to your satisfaction within 5 business days, or in any event: If you have a complaint or dispute please contact our Dispute Resolution Department either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at expect our staff to take reasonable steps to address your concerns.
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